Himiway Cruiser Review

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Himiway Cruiser Electric Bike Review
Himiway Cruiser
Himiway Cruiser Generic Coil Suspension Fork 100mm Travel Kenda Krusade 26x4 Fat Tire
Himiway Cruiser 48v 17.5ah Downtube Mounted Battery Pack
Himiway Cruiser Luanxing 750w Geared Rear Hub Motor Scaled
Himiway Cruiser Shimano Altus Derailleur 46 Tooth Chainring With Bash Guard
Himiway Cruiser Cockpit 70mm Rise Handlebars Rubber Grips
Himiway Cruiser Control Pad 3in Grayscale Lcd Display Sis Index Thumb Shifter
Himiway Cruiser 1.5lb 2amp Charger Scaled
Himiway Cruiser Included Accessories
Himiway Cruiser Stock High Step Black
Himiway Cruiser Electric Bike Review
Himiway Cruiser
Himiway Cruiser Generic Coil Suspension Fork 100mm Travel Kenda Krusade 26x4 Fat Tire
Himiway Cruiser 48v 17.5ah Downtube Mounted Battery Pack
Himiway Cruiser Luanxing 750w Geared Rear Hub Motor Scaled
Himiway Cruiser Shimano Altus Derailleur 46 Tooth Chainring With Bash Guard
Himiway Cruiser Cockpit 70mm Rise Handlebars Rubber Grips
Himiway Cruiser Control Pad 3in Grayscale Lcd Display Sis Index Thumb Shifter
Himiway Cruiser 1.5lb 2amp Charger Scaled
Himiway Cruiser Included Accessories
Himiway Cruiser Stock High Step Black

Summary

  • The Himiway Cruiser is an affordable all-purpose electric bike that combines cruiser comfort with off-road capabilities and commuting utility
  • With a rear rack and lights included by default and mount points for fenders and a front basket, the Cruiser is great for commuting while also providing a comfortable ride thanks to the upright riding position, fat tires, and a suspension fork with 100mm of travel
  • Driving the Cruiser is a Lüanxing 750-watt hub motor with an impressive 80nm of torque paired with an enormous 840 watt-hour battery to provide plenty of power and range, the electric assistance is activated by the tried-and-true combination of a sealed cadence sensor with a twist throttle
  • Charging the high-capacity battery can take a long time with the basic 2-amp charger, pedaling range is limited due to the 14-28 tooth cassette, mechanical brakes save costs but don't perform as well as hydraulic, and the rear light is independently powered and operated

Video Review

Introduction

Make:

Himiway

Model:

Cruiser

Price:

$1,499

Body Position:

Upright

Suggested Use:

Sand and Snow, Neighborhood

Electric Bike Class:

Throttle on Demand (Class 2)
Learn more about Ebike classes

Warranty:

2 Years

Availability:

United States

Model Year:

2020

Bicycle Details

Total Weight:

71.5 lbs (32.43 kg)

Battery Weight:

8.9 lbs (4.03 kg)

Frame Material:

Aluminum Alloy

Frame Sizes:

18 in (45.72 cm)

Geometry Measurements:

18" Seat Tube, 22" Reach, 27" Stand Over Height, 33" Minimum Saddle Height, 26.25" Width, 72" Length

Frame Types:

High-Step

Frame Colors:

Matte Black

Frame Fork Details:

Generic Spring Suspension, 100mm Travel, 32mm Steel Stanchion Diameter, Aluminum Lowers, 135mm Hub Spacing, 9mm Axle with Quick Release Skewer

Frame Rear Details:

175mm Hub Spacing, 12mm Keyed Threaded Axle with 18mm Nuts

Attachment Points:

Front Fender Bosses, Front Rack Bosses, Rear Fender Bosses, Rear Rack Bosses

Gearing Details:

7 Speed 1x7 Shimano Altus Rear Derailleur, 14-28 Tooth Cassette

Shifter Details:

Shimano SIS Index Thumb Shifter on Right

Cranks:

Forged Aluminum Alloy Arms, 170mm Length, Square Taper Bottom Bracket Spindle, 46 Tooth Steel Chainrings with Metal Guard

Pedals:

Wellgo B087B Aluminum/Magnesium Body, Platform with Fixed Pins, Black

Headset:

Threadless, Sealed Cartridge Bearings, Straight 1-1/8"

Stem:

Aluminum Alloy, 15° Rise, 100mm Length, 27.8mm Clamp Diameter

Handlebar:

Aluminum Alloy, 70mm Rise, 650mm Width

Brake Details:

Tektro Aris Mechanical Disc Brakes with 180mm Rotors, Tektro Levers with Motor Inhibitors, Rubberized Edges, and Integrated Bell on Left

Grips:

Flat Rubber with Locking Rings

Saddle:

Velo Cruiser Saddle with Underside Handle

Seat Post:

Promax Aluminum, Quick Release Collar

Seat Post Length:

300 mm

Seat Post Diameter:

30.4 mm

Rims:

Aluminum Alloy, Double Walled, 82.3mm Outer Width, 36 Hole, Black

Spokes:

Stainless Steel, 14 Gauge Front 13 Gauge Rear, Silver with Nipples

Tire Brand:

Kenda Krusade, 26" x 4" (98-559)

Wheel Sizes:

26 in (66.04cm)

Tire Details:

5 to 30 PSI, 0.4 to 2.1 BAR, Reflective Sidewall Stripe

Tube Details:

Schrader Valve

Accessories:

Steel Derailleur Guard, Rear Mount Kickstand (40mm Mount), Included Accessories: Integrated LED Headlight, 5.75" Wide 15.5" Long Rear Rack, BengGuo Aluminum Phone Mount, AAA Powered LED Taillight, Sposune Sunglasses with Case, Floor Pump

Other:

Reention Kirin DK-5-B Locking Removable Downtube Mounted Battery Pack, 1.5lb 2 Amp Charger, 15 Function Multi-Tool, 300lb Max Load (Not Tested by EBR)

Electronic Details

Motor Brand:

Lüanxing

Motor Type:

Rear-Mounted Geared Hub
Learn more about Ebike motors

Motor Nominal Output:

750 watts

Motor Torque:

80 Newton meters

Battery Brand:

Samsung

Battery Voltage:

48 volts

Battery Amp Hours:

17.4 ah

Battery Watt Hours:

840 wh

Battery Chemistry:

Lithium-ion

Charge Time:

8.75 hours

Estimated Min Range:

30 miles (48 km)

Estimated Max Range:

60 miles (97 km)

Display Type:

Key-Disp KD51c, Fixed, Adjustable Angle, Backlit, 3" Grayscale LCD

Readouts:

Battery Charge Level (5 Bars), Lights Indicator, Assist Level (0-5), Power Output (Scale), Current Speed, Trip Distance, Odometer, Maximum Speed, Average Speed, Ride Time

Display Accessories:

Half-Grip Twist Throttle on Right, Independent Control Pad on Left, Buttons: +, i, -, Light, Power (Hold - for walk assist, Hold + & - for settings_

Drive Mode:

Cadence Sensing Pedal Assist, Twist Throttle (Sealed Sensor)

Top Speed:

20 mph (32 kph)User Programable

Written Review

To run the forums, host the website, and travel, I charge a universal service fee for my reviews. This in-depth review was sponsored by Himiway. My goal is to be transparent and unbiased with you, this video and writeup are not meant to be an endorsement of Himiway products. I welcome your corrections, additions, and feedback in the comments below and the Himiway electric bike forums.

Observations:

  • Himiway is a relatively new company in the US market, and their Cruiser is meant to be a solid multi-purpose bike with components for comfort, commuting, and even some off-road capabilities.
  • A nice variety of tools are included, such as a 15 point multi-tool and a floor pump, these are much appreciated not only for the initial setup but also for ongoing maintenance.

Pros:

  • The Himiway Cruiser is an ebike designed to handle a little bit of everything, despite the cruiser name it is actually capable of much more with fat tires and a suspension fork adding traction and support for bumpy terrain, commuting is easier thanks to the rear rack and integrated lights, while the upright riding position and soft saddle provide that cruiser ride feel.
  • Covered by a two-year comprehensive warranty, this is a solid warranty and better than many bikes out there which are only covered for one year.
  • The fat tires are the capable Kenda Krusades that measure 26” x 4” wide, these provide comfort by absorbing a lot of bumps thanks to the large volume of air, and great traction as well – you can lower the pressure down as far as 5psi for tackling especially bad terrain such as sand, snow, and mud! They also have reflective striping on the sidewalls, a great safety feature that increases your side visibility when riding at night.
  • I really appreciate the mounting points that Himiway has included here, there are bosses for mounting front and rear fenders as well as a front rack. They also offer full fenders for the Cruiser for $89, they are plastic fenders with stainless steel mounting brackets and should be nice and sturdy thanks to the mounting bosses. Having mounting bosses for the front rack is excellent, they are mounted on the frame which means the basket won’t turn side-to-side when you steer. Unfortunately, Himiway does not appear to sell a front basket option, but thanks to the mount points you will be able to find many third-party baskets that will be compatible – ask at your local bike shop!
  • The bike I tested came with a number of accessories in addition to the aforementioned multi-tool and pump, my favorite is the metal phone mount which is adjustable for a variety of smartphone sizes, you also get a pair of wayfarer-style sunglasses complete with their own case!
  • I love the included rear rack, it has a wooden platform deck and is frame mounted so it is very sturdy, this is great for loading up cargo or pannier bags although I did have to get a little creative with the lower hook of my bag as shown in the video review.
  • The Cruiser also includes an adjustable-length kickstand, it is rear-mounted which prevents the ‘pedal lock’ that can happen with center-mounted kickstands when the pedals collide with the deployed kickstand. Being mounted in the rear also provides some extra stability if you are carrying a lot of gear on the rear rack.
  • I love the battery integrated headlight here, it is a generic light with no branding but it is both large and quite bright. The Cruiser also comes with an independent light in the rear, which means that you need to turn it on and off manually as well as changing the three AAA batteries when they run out. Safety has always been a priority for me so it’s nice to see that more and more companies are including these on their ebikes.
  • In the front to help absorb bumps is the suspension fork, this is a generic spring suspension setup but it does include clickers for lockout and preload adjust. I love the 100mm of travel and how good it feels in combination with the fat tires, this setup provides great comfort for both commuting and off-road use.
  • Mechanically, the bike is operated with a Shimano Altus seven-speed derailleur with a 46 tooth chainring up front and a 14-28 tooth cassette in the rear. This is a decent setup, Altus is a step up from the lowest-tier Shimano Tourney, and while the range of gears on the cassette is small it is adequate for a mixed-use bike like this. The shifter is the SiS Index thumb shifter, this is a very common and reliable shifter, with the added bonus of being very easy to operate with gloves. I also appreciate the alloy derailleur guard, this protects the derailleur from damage during shipping, maneuvering at a bike rack, or in the event that you tip over – a great addition that is sadly not included on many bikes.
  • Stopping the bike is a set of Tektro mechanical disc brakes with 180mm rotors in both the front and the rear, mechanical disc brakes keep the overall cost of the bike down as well as being somewhat easier to adjust compared to hydraulic brakes. The brake levers are large four-finger levers, great in this situation because they provide a mechanical advantage to make actuating the brakes easier. These brakes do include motor inhibitors as well, cutting power to the motor immediately when braking.
  • Driving the bike is a Lüanxing 750-watt planetary geared rear hub motor, a powerful setup that features an impressive 80 newton-meters of torque. Lüanxing is a new company to me, but the motor performed seamlessly without any red flags or hiccups during my test rides. The motor can be activated by the twist throttle on the right grip, or by pedal assist using the sealed 12-magnet cadence sensor. This is a common setup on more affordably priced Ebikes, I like using the throttle to get going and then relying on pedal-assist after the sensor kicks in.
  • Powering the Cruiser is a massive 48-volt 17.5 amp-hour battery built with Samsung cells, I would consider this high-capacity and it really is impressive for such a low-cost setup. It is mounted on the downtube which helps keep weight low and centered, and locks in place to prevent tampering.
  • The backlit grayscale display is large enough to easily read but small enough to stay out of the way, it does a great job of showing all the important information without going overboard. If you want more advanced data such as GPS and fitness tracking you can easily do so on your smartphone thanks to the included phone mount!

Cons:

  • Only available in one frame size so it may not work well for very large or very small riders, and only available online so there isn’t a good way to test ride before you buy. Another downside of ordering online is that you will have to do some final assembly when you receive the bike, although this is alleviated by the solid multi-tool that is included. It can also make getting service down the road difficult, but due to the standard components used most local bike shops should be able to work on the Cruiser without issue.
  • I like these Kenda Krusade tires but I do want to note that they don’t include puncture protection, fat tires are naturally somewhat puncture-resistant but you may need to add some proper protection depending on where you ride. Something else to note is that while you can lower the air pressure down to just 5psi for riding on soft terrain, this puts you at risk of snake bite punctures so make sure you fill up again before moving to bumpier solid terrain.
  • Mechanical disc brakes are easy to maintain as well as adjust, however, they lack the immediate stopping power and take more grip strength to actuate compared to hydraulic brakes. The cable for the rear brake, in particular, has farther to travel and is vulnerable to stretching over time, so make sure to tighten it regularly.
  • The included charger is 2-amps which is standard for a basic charger, but the sheer capacity of the battery means charging up can take a long time – for reference, it took me about nine hours to charge from empty to full! Of course, you should avoid letting your battery drain all the way to empty as this can be hard on the cells, it’s best to charge at or before reaching the 20% mark.
  • The independent light in the rear means you have to manually turn it on and off as well as replace the batteries when they die, I do love that it is included, just make sure you get into the habit of checking it before and after your rides!
  • The gearing range of 14-28 on the cassette is limited, which means a limited pedaling range that won’t work as well if you are looking to be more active and pedal instead of relying on the electric assist. Most people probably won’t care about this, though, since it is an electric bike and the gearing range is much less limiting if you rely on the motor for most or all of your rides.
  • As mentioned earlier the rear rack is missing lower attachment points for securing pannier bags, if you watch the video review I was able to get a couple of ’S’ clips and attach them to the derailleur guard as a homemade remedy.

Resources:

Review Updated On

Comments (114) YouTube Comments

Mike
5 years ago

Wow, a Rad Rover near copy but with a larger battery, and some better specs on a few components. Nice display. Same price too, and consumer direct. Speed can achieve 25 mph. Rad’s gonna need to up their game, or everyone will be copying or surpassing them.

  Reply
Court
5 years ago

It’s interesting to see and nice to have options! I’ve been a fan of Rad Power Bikes for a long time based on the quality of parts they source and excellent customer service. I see an influx of lower cost competitors, and appreciate the improvements or variety, but can see why RPB has stuck to their stats for legal reasons or to help extend range. Thanks for the feedback, Mike!

  Reply
Josh
5 years ago

And in March there’s a step through with integrated rear light… like the rad rover again…

  Reply
Court
5 years ago

Interesting, what are your thoughts on the bikes from Himiway, Josh?

  Reply
Josh
5 years ago

I liked it enough to pull the trigger and buy it lol. Unfortunately it came beat up a bit, and the shifter lever to downshift broke. Himiway service was kind enough to tell me if I take it to a local shop, they’ll reimburse me. Also was supposed to come with fenders, didnt. Asked about it and they said they’re backordered till March, just wish they’d let me know without me having to reach out..

All in all I’m happy, customer service seems good, hopefully no major issues in the future.

Also bonus, my cruiser came with some nice leatherette handlebar grips, even though all specs and pics I could find say they should be the cheapo rubber ones!!

Dan
5 years ago

Having communications error problem on the second ride of this bike. Tech support had me check the cable connection near the sprocket and when that didn’t work they told me to take it to a shop. Where I live there isn’t a shop less than 100 miles away and that shop hadn’t heard of Himiway. Posted on the maint and repair forum, but thought I’d post here as well.

  Reply
Court
5 years ago

Hi Dan! I hope someone is able to chime in and share some advice about the communications error. It’s not something I have seen before. I’m bummed to hear about your situation because I can relate, and have heard it before. I tend to stick with local ebike shops when they are available, but sometimes that’s just not an option. Also, going for a more affordable ebike from an online seller is a great way to get into ebikes, but there tends to be a higher chance of issues because they use more affordable parts. This is part of the reason I’ve ranked bikes here as premium, value, and affordable… but I must say, there are some “affordable” brands that are known for great customer support and quality. One of my favorites is Rad Power Bikes, because they have been around for a long time and have a big support team standing by to send replacement parts and stuff. Maybe Himiway can send you a new display or controller or something?

  Reply
Himiway
5 years ago

Dear, sorry for the problem you have met. For this issue, we have exchanged a new bike for you. We will recheck the bike more carefully and make sure these is no issue in the future. Thanks for your cooperation and suggestion, we will do our best to do better.

Best regards.
Himiway

  Reply
Pati
4 years ago

I appreciate your response to Dan on his issue. I am looking at your bike to purchase and this alone told me you value good customer service.

Bruna
5 years ago

Hello! I was looking for a nice and practical way to commute to work and a friend of mine recommended a Himiway e-bike! I’m still learning about this world but the bike itself, seems to be very helpful and practical. It came with accessories and it’s pretty well adapted for all kinds of weathers, as I heard.

I just want to know, how can I properly maintain my bike. Do I need some special tools for that? I’ve already order one Cruiser Step-Thru and I want to know more on how to maintain it.

  Reply
Court
5 years ago

Hey Bruna! Great question… I recommend using some environmentally friendly chain lube every 10 or so rides. You drip it on as you pedal the chain backwards and then use a paper towel or rag to get it off. You want the chain to be mostly dry after the lube so stuff doesn’t stick to it. This will help the chain shift to different gears easier and reduce rust. It will be quieter too! The other thing is to always keep an eye on tire pressure, don’t let it drop too low or you could get a pinch flat, and changing a tire on most electric bikes with hub motors is no fun… especially with the unique fat tires on the Himiway Cruiser. Finally, I’d recommend storing the bike in a garage if possible, to avoid extended rain, ice, sun etc. but if you must leave the bike outdoors, try to keep the battery somewhere that is cool and dry. Extreme heat can damage and degrade the cells faster. Extreme cold isn’t so bad, but will temporarily stunt the battery range. You can also care for the battery by avoiding draining it below 20% and store around 50% to 80% if you know you won’t be using for a while. It’s okay to charge to 100% but most manufacturers ship about half full because it’s the most stable, and this is easier on the cell chemistry, as I understand it. I hope this helps! You can also get the shifter tuned up by twisting the tiny barrel adjuster near the derailleur (where the wire connects) and up at the trigger shifter. your bike shifter cables will settle in over time, so twisting the barrels counter-clockwise a tick or two will increase the length of the housing and reduce any chattering and clicking you might hear as you ride the bike over time. I hope these tips help :D

  Reply
Michael Shark
5 years ago

Do you have U.S.A. warehouses, or do we order overseas? Is there any way to test ride a cruiser before purchase, I live in Chicago?

  Reply
Court
5 years ago

Hi Michael! I cannot speak for Himiway, but perhaps they or another customer will chime in here. My experience with most ebike companies is that they sell product that is manufactured in Asia, they receive, repack, and sell at shops or ship direct to customers. Some of the really affordable ebikes might come directly from China and require a bit more effort and tuning when assembling.

  Reply
Wayne S Howarth
4 years ago

In the case of Himiway, their company seems to be very unreliable when it comes to timely shipping and customer support for the many problems buyers are having with their recent bikes. Probability is they have cheapened their product to increase their profit margin even after increasing their price $100.

I am in process of cancelling my order and asking PayPal for a full refund because of deceptive advertising on their website.

Michael K
4 years ago

Hi, as noted before, the Himiway appears to be very similar to the RadRover and in the same price range – how would you compare/contrast the two?

Thanks

  Reply
Court
4 years ago

Hi Michael! Yeah, there have been many products recently that are similar and competing on price (or even availability because ebikes got very popular this Spring/Summer). Himiway checks a lot of boxes with their product, but they’re a bit less known than Rad so the resale value may be lower. We haven’t seen them offering replacement parts or maintaining a battery standard for years like Rad. I personally love the racks and bags that Rad is offering, but appreciate that Himiway also has the rear rack and some lights. I personally see them as the cheaper option (price, quality, and support wise) but that can be good for money savings. The biggest difference is probably the battery capacity (Himiway being larger), but I don’t know as much about the cells they use. For me Rad is a very solid company with a good reputation. I like that their batteries are cross compatible, and I’m willing to pay more (even if it’s the same price for these two bikes, you’re kind of paying more in the sense that you get a slightly smaller battery pack). With Rad you also get the blinking and bright mode for the rear light. That’s my list of things to consider! I hope it helps you and I’d love to hear back about whichever one you choose, and how it rides :D

  Reply
Bob DiCello
4 years ago

I have had enormous problems trying to get real and accurate information from Himiway. Call it growing pains, or just incompetence, these folks cannot deliver. They don’t know where my bike is, and they have made many false promises. The address they show as their business address is not them. That address is a completely independent company call King Speed. King Speed is the middleman that brings in the products from overseas. All-in-all, lots of false representations and a lack of knowledge on what is going on in their business.

  Reply
Court
4 years ago

Oh man, I’m so sorry to hear about this Bob! I sincerely appreciate you sharing your experience here and being tactful about it. Perhaps it is growing pains, the pandemic, and maybe a language barrier if the importer doesn’t have access to manufacturers for clear feedback. Whatever the case, I’m so sorry and I hope things get better for you :/

  Reply
Ken Muller
4 years ago

My step though Himway bike shows as being shipped for the last several days. However UPS has no record of receiving the bike. Trying to get any information from Himiway customer service is like pushing jello up hill, never get a concrete answer. I was under the impression this was an American company in CA, but that is turning out to not true. Perhaps all will be better if the bike finally ships and arrives in good shape.

  Reply
Court
4 years ago

Thanks for the update, Ken! My fingers are crossed for you.

  Reply
Orvis
4 years ago

As far as I know all Ebikes are made in China or Japan. None are made in the US.

  Reply
HIMIWAY
4 years ago

We have given our bike to UPS when we send you the tracking number. UPS has no record because they did not scan it in time and they stock up a lot of goods, it will be a little slow. They will scan the parcels in batches. So they can not find your bike in their system. There is a delay in this situation. Sorry for this delivery problem. Hope you could enjoy our bike :) Please email at proposal@himiwaybike.com if your bike has any problems.

  Reply
Clint Hadwin
4 years ago

Hey Court!

How would you compare the Himiway to the MS2 All Terrain R750 HT? I’m torn between the two and they’re both the same price right now. I’m leaning toward MS2 based on customer service reports and shipping times… but there’s pros on the Himiway side as well. Any insight would be really helpful.

  Reply
Court
4 years ago

Howdy Clint! This is a really tough question for me because I haven’t spent much time with Himiway or M2S… my friends helped review those models because I have been focusing on site updates and other products. In any case, I tend to lean towards M2S for the same reasons you cite. They seem to have a better reputation and I feel like the brand is more western… like language barriers and stuff wouldn’t be as much of an issue. I’ve been answering comments here for an hour now and saw a couple of people complain about needing a display fixed or other questions and not getting much feedback from Himiway. This is all indirect feedback and perhaps there’s some drama or impatience mixed in. I hope it helps and that whichever product you choose works out great!

  Reply
Robert Novack
4 years ago

My battery reads full, I have 5 bars on my display, the battery was charged for 7 hours so it was fully charged this has happened twice to me I’ve called and left messages on your phone number 877-347-5283 no calls returned very upsetting. Also, when my bike came there was no holder for my cell phone.

  Reply
Court
4 years ago

Hi Robert! I’m so sorry to hear about this frustrating experience. I hope you’re able to get some help from Himiway. We just review ebikes here, and I haven’t been in direct contact with them since a team mate covered this bike. Your feedback will help to round out this review, since the bike is more affordable… it sounds like their customer support is a bit lacking here. Sorry to hear about it :/

  Reply
Mike
4 years ago

Even if 5 bars, you still must wait for the red light to turn green, then leave one hour. That light will tell you that it is full. Even so, Himiway recommended 1 hour post green light. Total time from dead they say is 9 hours.

  Reply
Patrick Wainwright
4 years ago

How long from order date to delivery date?

  Reply
Court
4 years ago

Great question, Patrick! I don’t work for Himiway, just film reviews and record specs here on EBR. Try their official website, see what kind of response you get to gauge level of customer support. I’ve seen a few complaints recently from other owners, but that may be because it’s the busy season and international events and shipping have been challenging. Good luck!

  Reply
Jeremiah M Mayville
4 years ago

I called to ask questions about the himiway bikes and they called me back. The man I talked to said they are currently in the process of moving from one place to another, so that may have a lot to do with the lack in customer support. I hope it gets better. I just ordered two of them!

  Reply
Court
4 years ago

Oh, that’s great to hear! Thanks for the update, Jeremiah :D

  Reply
HIMIWAY
4 years ago

We are so sorry for this bad customer service. We are trying to improve our customer service and give you a better shopping experience. Please email us at proposal@himiwaybike.com if you have any problems. We are very willing to help our customers :)

  Reply
Jennifer J Illetschko
4 years ago

5 months ago Himiway stated they are working on their customer service. Yet 1.5 months ago I called to check the status of my bike. I was yelled at and then hung up on. I had to contact PayPal to get a refund only then did customer service email me to get me to take away my complaint and they would ship out my bike (I found out this wasn’t true). I refused, took my money and bought a Rad bike (very quick delivery and excellent bike). A friend of mine bought 2 bikes at the same time but kept his order. When we ordered, the site stated shipping in April. It didn’t ship until the 2nd week of May. They didn’t apologize to him or even let him know they were running late. His two bikes came but the instructions are hard to read. The pictures/instructions don’t explain how to attach the fenders (or even show fenders); they mention screws but you’re given 4 different screws. You have to guess which screws go where. One bike had missing pieces. Had to go to Home Depot to get extra pieces to put them together. I’m glad I went with Rad bike instead of Himiway. My bike charges at about 1/3 of the time and their customer service was spot on. I hope Himiway works out their inaccurate shipping time and figures out how to talk to their customers better. Their website should have more accurate reviews as well. I highly doubt everyone leaves 5 stars. If they can do that I feel they’ll have happier customers.

Sal
4 years ago

You mentioned in the review that it may take a long as 8 to 9 hours to fully charge the battery due to the 2 Amp charger. Is it possible to get a bigger charger to solve the long charging times in between rides. Can you be specific with a recommended replacement charger. Thanks.

Sal

  Reply
Court
4 years ago

Hi Sal! There are a few cases I know of where companies sell multiple chargers… but they are both for very expensive premium ebikes (Bosch and Stromer). Most of the affordable models (including Himiway) don’t usually offer charger options. However, there is a company called Grin Technologies that has a charger called the Satiator which can be set to charge different battery packs. I don’t have much experience with it, but here’s their official site so you can learn more :)

  Reply
Sal
4 years ago

Court, Thanks for the quick reply. It seems that there is a solution to almost anything if you throw enough money at the problem. At this point I am just going to use the charger that comes with the Himiway. I have way to man accessories that I want for my new cruiser before this becomes a priority. Thanks again.

Sal

bruce
2 years ago

who fixes himiway bikes I cant find anyone

Linda
4 years ago

I am researching purchasing my first ebike and recently found the site for Aventon. I love the fact they have a smaller size bike (I am not quite 5′ 4″) AND that it is so much lighter than the other ebikes I have researched. Have you checked out Aventon?

The other two ebikes I am considering is the new Himiway that is coming out soon (20″ wheels – Himiway’s customer support said the currently models were too tall for me???). I was also looking at the Current Himiway Step Thru (although I am not thrilled it is white) and the RadRover Step Thru.

  Reply
Court
4 years ago

Hi Linda! I’ve actually reviewed several Aventon models. Here’s the Aventon ebike review category where you can compare some of them. Both of these are newer companies that are doing the direct-to-consumer model. There’s another great company called Magnum that sells online and in store, and another one called Rad Power Bikes that has some delivery vans. Those two have become my favorites because they balance customer support with lower prices and a mixed delivery model that makes it easier to buy and own a product. They seem to support their battery pack designs better than the really small companies and have better resale value. Aventon is also available through some dealers and while they are newer than Magnum, seem to be similar. I have heard from some dealers that Aventon products can require more time and energy to assemble. That’s where my knowledge runs out, I wish you luck exploring the landscape :D

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ROBERT DOLANSKI
4 years ago

I got my Himiway ebike last week and spent the evening putting it together. The box had some damage consisting of three thumb size holes. The derailleur guard was pushed in creating shifting problems with the first two small cogs. I was able to straighten the guard and fix the shifting problem. When I pulled the protective plastic off the headlight lens, there was a crack in the center of the headlight lens. On 9/11 (Friday) I sent an email to Himiway with a picture of the damaged lens to Himiway after- sales Customer Service. Before the sale, their customer service was super fast getting back to me either with a phone call or email. Usually both. Today is the evening of 9/15 (Tuesday) and I have not heard back from their after-sales Customer Service personnel. I am hoping that they are not a typical company that forgets customers after a sale. I will keep everyone posted how this issue turns out. I do enjoy the bike though. Very well made! I agree with a few comments I read concerning the quality of the cardboard used to ship the ebike in. Very flimsy. Happy trails!

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Court
4 years ago

Hi Robert! I hope they get back to you… it’s not fun to buy a product and have issues on day one as you unpack. Indeed, the less expensive ebikes tend to have limited customer service sometimes. As for the derailleur setup, perhaps a local bike shop could do a full tuneup for $100 and get things running perfectly. It won’t solve the light issue, but at least the bike will ride smoothly and you’ll avoid creating any lasting damage to the cogs or chain. I look forward to your future updates :)

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CA
4 years ago

Any update, Robert? Have they responded in the 10+ days since?

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HIMIWAY
4 years ago

Hello Robert, thank you for sharing your experience here. We are sorry for this bad purchase experience caused by shipping damage. There are lots of emails sending by customers and can not reply at once. We certainly provide after-sale service not just send the bike. We are trying to improve the quality of customer service and make every customer satisfied with our bike. Did you solve your problem now? If not, please send the email to customers@himiwaybike.com. We are very willing to solve your problem. Hope you could enjoy our bike :)

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Robert Dolanski
4 years ago

Everything is good! I straightened the derailleur guard by hand. Your replacement headlight finally came in and is installed. I bought a Bike Hand Maintenance stand and using a youtube video, I was able to adjust the derailleur perfectly! Thanks for a great bike!

mark
4 years ago

from the description, and shipping looks like more Chinese Junk from the virus capitol of the world. Euroupean made are much better.

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Court
4 years ago

Hey Mark! I don’t know a lot about Himiway, and this bike was covered by a team member who has moved on to other things now, but I would agree that European brands tend to offer the best customer support and have more premium products. This also raises the price, but I tend to be willing to pay more for my bicycles because I ride a lot and want them to last. The cheapest I’ve gone personally is Rad Power Bikes, which does a great job balancing quality with lower price points. Most manufacturers are using at least some parts from China, because so much of the hardware is only made there today (just like a lot of antibiotics). Globalization, specialization, and the increasing polarization of politics etc. is such a big topic… I guess I just wanted to chime in and wish you a good day, wherever you’re at :)

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mark
4 years ago

Court, Thanks for the well wishes. And yes, so much is made in China today, simply for the cheap labor, and not the quality of products. All I can say is I hope the entire world will learn lessons from China and avoid funding a country who’s entire ambition is to run the world. Here is a fact. In the past 30 months China has produced more warships than the previous 30 YEARS. The world must wake up and quit supporting them. Otherwise a new world order is on the horizon. NOT GOOD FOR ANYONE!

Jackson
4 years ago

I have had an absolutely terrible time with my Himiway experience. When I placed my order in late-June, I was told that the delivery date would be by the end of August. The bike shipped on August 31, 2020. Obviously I wouldn’t receive it in August, but I understand, there is a pandemic on. When it shipped, I was told that it would arrive September. The initial notification of shipment said the bike would be delivered September 4th but it did not arrive until the 8th.

When it did arrive, the front forks were damaged and I was not able to install the front wheel, that is when I began to experience all the bad things I had read about Himiway customer service first hand. There is no point of contact for Himiway customer service outside of China, so if you are in the US, expect to get a since email response a day – I have been dealing with my issue for over a week now – by which I mean I have written three emails and received two responses.

I had to wait a week for a replacement fork to be sent from China. Once it finally arrived, I had to find a bike shop in my area (Washington, DC) that would install the new fork. Unfortunately, I have yet to find a shop in my area that is doing mobile visits at this time and I do not have the means to transport 70+ pound disassembled bike anywhere so I have no idea when I will actually be able to enjoy my bike.

There is a phone number on the Himiway website, which I called to see if there was anyone I could actually talk to about my problems. I left a message and received a call back about an hour or so later. The official Himiway representative who returned my call would not give me his name, openly mocked me for being upset that I was having the issues I had, told me point blank there is no one outside of China who can help me with customer service, raised his voice and talked over me when I was trying to speak, and ultimately hung up on me. I can not in good conscience ever do business with this company again, nor recommend them to anyone, anywhere, ever.

When I was doing my research on an eBike, it came down to Himiway and Rad. When I saw the small (but growing) voice of customers and experts saying that Himiway is great UNLESS you have to deal with their customer service, I should not have taken the gamble. Hopefully someone will be able to learn from my mistake.

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Court
4 years ago

Hmm, I’m sorry it hasn’t turned out as smoothly as hoped. Thanks for sharing your testimonial here, I’m sure it will make a difference to others who might be considering the price/quality trade offs :(

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Himiway
4 years ago

Hi, sorry for what happened before. Actually, we do have both of Chinese and American customer service. The fork is from Chinese manufacturers and so for sure we have to send it from China. There are lots of emails and they cannot response at once sometimes. If they don’t reply immediately, you can also send us message thru FB and I believe it would be sooner than email. Please let me know if there are still problems with your bike.

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Court
4 years ago

Hey, thanks for replying and helping out here Himiway! It sounds like you’re doing your best with the international business and busy season we’ve had. It means a lot to see you responding and helping people here. You can also help on the Himiway forums if there are questions :)

H.A.
4 years ago

EBR says 27″ stand over height verses the advertised 31″ stand over height at their official website. Which one is correct?

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Court
4 years ago

Hi H.A. that’s a great question. I am not the one who actually covered the Himiway Cruiser… however, my team has been trained to measure from the ground up to the top of the top tube just in front of the nose of the saddle. Since the top tube on this ebike slopes up, it’s possible that Himiway provided a more conservative length than we did. I would guess that it’s somewhere between the 27″ to 30″ based on our stats. However, some frames can change and be updated throughout the year, our data is only as good as the day that we measured it and the demo bike we were provided with.

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H.A
4 years ago

Thanks a lot Court, that is very helpful. Keep the good work

Jack Labrum
4 years ago

Bought two Hemiway Cruisers, both bikes arrived damaged. The bracket on the chain derailer was bent on one. The second bike, the back brake lever has to be held up with your finger in order to have power. Then today after only 30 miles of use, the step through bike suddenly lost all power! Switched batteries between bikes and it worked. Obviously the battery has malfunctioned. Have already tried contacting customer service about both bikes arriving damaged with no response. Disappointed and frustrated!

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Court
4 years ago

Dang, that’s a bummer Jack. I’m so sorry to hear that the bikes are having issues. Thanks for sharing your story, I hope you’re able to get some help from Himiway, and I’ll keep this in mind if/when I cover their products again :(

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HIMIWAY
4 years ago

Really sorry for this trouble. We will check each bike before we ship them out. It may be damaged in the shipping. Did you solve your problem now? If not, please send the email to customers@himiwaybike.com. I’m sure we are very glad to solve your problems. Hope you could enjoy our bike :)

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Joe
4 years ago

I need to know for certain that I will be able to ride comfortably, with an almost extended leg while pedaling and an upright posture. I am 6 4. Some reviews say yes, but the frame is only 20 inches as I recall.( pretty sure I need a 24 25 inch frame. If you can recommend another bike that is quality and would fulfill this need, I would appreciate it

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Tyson Roehrkasse
4 years ago

Hi Joe, I would say that this would probably not be a good fit for you, you would have an upright posture but probably not be able to get anywhere close to full leg extensions. I haven’t ridden the Himiway personally, but since they only offer one frame size I’d say there’s no way it would be that big of a frame.

I am 6ft 3 and there are only a few bikes that have truly fit me well: The Juiced RipCurrent S, the Trek Verve+ 2, and the Gazelle Ultimate T10+. However, you aren’t limited to those three bikes… what you need to look for is any manufacturer that offers multiple sizes, and in particular an XL size frame. You’re right about needing around a 24 or 25 inch frame, but other frame aspects can sometimes allow longer leg extension on the smaller frames, so as always if you can find a way to test ride on that’s the best!

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Scott R.
4 years ago

We have (2) Himiway’s, one step-thru and one fat bike (his & hers). My BIGGEST complaint about Himiway is their service or lack of service after purchase. They have the WORST service after purchase I have experienced with almost any company. They have no US business presence. Everything is in China. If you need a part, you might as well give up. (I have found virtually anything that breaks on a Himiway can be be purchased elsewhere for much less than what Himiway charges). We received one bike after waiting 60 days. The second arrived 2 weeks later missing all the parts needed to assemble it. It took a 30+ days as well as our credit card company issuing us a credit for $1,349 to get Himiways attention. They finally mailed it to us.

I would guess the warranty is useless based on the experience I have had with their service. Their Facebook Page is a COMPLETE JOKE. Himiway and their 3 “Admins” monitor everything. The moment a true statement is posted about any bad experience with Himiway it is deleted (or normally never posted to begin with). The ONLY thing on the Himiway Facebook page is good stuff. The truth is never allowed. Had I known beforehand about how bad their service is I would have purchased another brand.

On the up side, the bike is not bad for the price. It is pretty heavy duty. The tires are 26″ x 4″ and I found they are not cheap to repair or replace. A tire can run $75 and up for a decent replacement. The bike goes for 35+ miles and is easy to ride. I ride a Kawasaki KLR 650 and ZX-10 so an electric bike is easy for me. It is tall and it is heavy. Just know… if you are lucky and get a good one, you’ll probably be happy. If you get a bad one… you could be out $1,350+ and you will be mad.

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Court
4 years ago

Thanks for the dose of truth here, Scott. I’ve been in your shoes before, and it’s no fun. We’ve slowed down on reviewing the cheaper direct-only ebikes here but we have a very open forum section for Himiway where critical experiences are allowed to be shared and I hope this helps the community. I feel that some of our past reviews here have been too positive or maybe not called out the extent of struggles with support or quality. The thing is, we also try to give the benefit of the doubt and I (Court) have not always been the one reviewing the bikes. In any case, your post is helpful and I hope you can enjoy the Himiway or find another ebike to just get out and ride, not have to stress out about the bike working or not.

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HIMIWAY
4 years ago

Firstly, really appreciate your support for buying our two Himiway Bikes. Hope you could enjoy our bikes well. We’ve read your comments and totally understand your mood as a consumer. Really sorry for this bad experience for unupdate logistics and lack of service. Our service department is replying to customers’ email every minute. We know this is not the reason that we reply to you not timely. Once our customer has the bike problem, the after-sale will solve these problems immediately by given some instructions or send the missing part soon. The delivery time is out of control normally and once we send the package out, we will track it to check. We offer two-year warranty and you can find more details about warranty on our website. If you have any bike quesitons, please feel free to let us know. We are sure to want to make each customer has a better experience in Himiway! Please email me at proposal@himiwaybike.com if you still have some bike questions, I will try my best to solve your problem :)

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Court
4 years ago

Thanks for commenting and offering to help! I’m sure you guys are busy and doing your best. Hopefully Scott and others are able to get their questions and concerns addressed and everyone can be happy :)

Alejandro Sanchez
4 years ago

worst purchase experience I have ever had. I cannot stress this enough RUN FOR THE HILLS! DO NOT BUY FROM HIMIWAY!

HIMIWAY did the exact opposite of what is stated on their website and did not provide a real timeline for shipping bikes. I am now stuck with a purchase of two bikes that will not be here for Christmas, an undisclosed foreign exchange fee and no way out of it since they charge a 15% fee for cancelling an order. All this adds up to around $580 on my side that I have no way of getting out of. Customer service is non existent unless you want to be treated rudely and hung up on or if you email you may get an automated response from someone who doesn’t seem to understand English. I recommend paying a bit more and avoiding the headache. I wish I had…

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Court
4 years ago

Oh man, that sucks. I’m sorry Alejandro… thanks for sharing the experience you’re having so we can be aware. It’s a busy time for ebikes and for shipping right now, but not being able to communicate or receiving rude customer service makes it that much worse. I hope you can eventually get the bikes, forget about the discomfort of this moment, and actually enjoy riding. Hang in there man :(

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HIMIWAY
4 years ago

Sorry for this bad purchase experience. Our return policy shows any and all pre-orders that are canceled prior to shipping are only eligible for a 92% refund of the total order price. So we only take an 8% processing fee if you cancel your order. We will not charge the customer a 15% fee. Also, we did not receive your email. We will help you to solve this problem if you email us.

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Court
4 years ago

Wow, you guys are really coming through with the comments here, thanks so much HIMIWAY! I wish you well and appreciate how you’re working hard to help people out and find solutions. Keep up the great work :)

Alejandro Sanchez
4 years ago

UPDATE! after the terrible customer experience in early December, I was contacted this week by Himiway to address my grievances. They offered waiving the cancellation fees which are 8% (not 15% as stated by the representative over the phone). I asked if I could receive my bikes before Christmas as originally intended and with their help I was able to pick up both bikes yesterday.

Charlin from Himiway was very understanding and helpful and I must say did everything in his power to make up for the initial experience. I have not tried the bikes out yet but will be sure to review after Christmas.

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Court
4 years ago

That’s great, Alejandro. I’m so glad that you’ve gotten some help, I have noticed HIMIWAY here in the comments trying to address concerns with several individuals. Thanks so much for adding another comment to fill us in on the situation. Good luck, and enjoy the ride!

Brandon Baez
4 years ago

Man am I bummed about buying this bike from Himiway. It arrived late November, assembled and only got to ride 9 miles before an error 24 on the display. Checked youtube for a remedy and cleaned the connectors and ensured a solid connection, still no luck. Contacted support that day and heard back 2 days later. After much back and forth they shipped me a motor that I had to pay a deposit for, which I was certain would have a wheel and tire attached. Much to my surprise, three weeks later, just a motor, with no instructions on how to replace or resources on where to get it fixed.

I have since filed a charge back with my credit card company, as I don’t believe I should be on the hook for 1,500 dollars when the bike arrived defective. I also found that Himiway suppresses negative reviews and feedback on their facebook and website. I feel that this is extremely misleading, as all we have to rely on when purchasing, is others experiences. I know this to be true because I posted a one star review on their site that never showed up and the same review on their facebook page that got deleted.

If I were looking for a bike again, I would absolutely steer clear of Himiway. This experience has made me nervous to buy another e-bike online.

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Court
4 years ago

Hi Brandon, that sucks. I am so sorry to hear that the bike failed so quickly and then they sent you an unspoked motor! That’s awful… and expensive and time consuming to fix, even with the correct tools. We do not suppress Himiway or any other brands here, and I have noticed that some companies monitor and reply. I feel that you expressed yourself very professionally with your comment, and I’m happy that your words may reach some others who are on the fence about saving money vs. having support and a more reliable product. It’s difficult to do reviews here sometimes because we are given brand new working products for just a few days. Many times, they come off looking great! But this is why I work so hard to moderate comments and support the forums. I hope it makes a difference for you, and again, I’m sorry for your situation :(

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Brandon Baez
4 years ago

Hey Court, just want to be clear that I really appreciate what you’re doing here. I do believe you provide honest reviews, and unfortunately I bought my bike before getting to read the actual honest customer feedback on your site.

If it weren’t for EBR, I honestly would believe I was the only customer that has had a poor experience with this company. Thanks for keeping things transparent and allowing us to voice victories and frustrations here, so others can make an informed decision.

HIMIWAY
4 years ago

Dear customer, really sorry about this trouble. We do apologize for any inconvenience it may cause. Before bikes leave the factory, we will inspect and test them, but it is unavoidable that sometimes the bike still has some bad conditions. May I ask did your bike work properly now? We are very willing to help you to solve the problem. Our after-sale service will send you an email to follow up. We really wish all our customers will have a fabulous experience with our bikes and hope you could enjoy it.

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Court
4 years ago

Thanks for following up, HIMIWAY! It’s great to see that you care and are trying to help customers :)

Mike
4 years ago

I have a rad rover 5 on order and suppose arrive this week. I call customer service and mention about canceling the order because of the himiway fat bike. The himiway was 200 dollars cheaper and has bigger battery and farther distance. After reading the problems with customer service, I decided too, keep my rad rover 5. The customer service with rad rovr company is the best. They have different depts. To reach out with problems on your bike. You don’t have to email them, like himiway. For me this is a red flag with himiway customer service. I’ll stay with rad because of the 5 star customer service.

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Court
4 years ago

Thanks for the feedback, Mike. I hope you enjoy the bike and get the good customer support to make everything smooth!

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Eddie
4 years ago

Mike, You are a smart man. Rad is a great bike. Himiway is a excellent ebike too! But, Himiway is nothing like Rad when it comes down to customer service. I can’t imagine Rad doing what Himiways does to their customers. They wouldn’t be in business very long. I don’t think Himiway is going to last very long, because they lack communication with their customers. Himiway has only one phone number to reach them. They hired someone to answer the phone who cannot give you any information on what is going on with shipping, finance, or anything to do with receiving your purchase. Worthless BS! I’m am sure you would be better off with RAD then Himiway! I purchase three bikes from himiway. The first one came in 8 weeks, the second ebike I am still waiting for after ordering it 12 weeks ago. The third one I might cancel do to learning what kind of people are running the Himiway service, and shipping departments. The bikes are excellent, but the company sucks big time. I will never order anything from them again. And I will not refer them either! Good luck with your Rad ebike, I’m sure you made the right choice.

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Eddie
4 years ago

Himiway, makes an excellent Ebike. I have purchase three from Himiway, out of California. Note: I will caution anyone that purchases a Himiway ebike, that they have only one phone # to a contact named “John”, who really doest’n have a clue where, or when your Ebike will arrive. I was suppose to receive my 2nd. ebike from Himiway today. But, this morning I received a email from the shipper that they cannot deliver this bike to me because of an address problem. I verified all that information before it was sent to me with Himiway. Note: I ordered this Himiway “Escape” ebike on Oct. 27, 2020. It was a Christmas present of my wife. Today is Jan. 19, 2021. Still waiting for my wife’s Christmas present. Without a doubt, Himiway bikes are awesome! But, the people who run the show are totally clueless of how to run this company. This is amateur at its best. I will caution your purchase with Himiway if you are in a hurry! They claim 6-8 weeks, BS! I’m going on 12 weeks and still waiting! I have the Cruiser already. Beautiful, solid bike. Almost 600 miles on it, and small problems. The bottom on the kickstand fell off, but they sent me another one 6 weeks later. I didn’t know that it could come off. The main problem I’m having with Himiway is with the time from purchase to delivery is horrible, extremely bad! So this is a Himiway customers honest opinion of the Himiway system. I really hope they find people who can straighten this company out, because the bikes are excellent! The service is the worse I ever had from any company! I pray for better luck on yours! Because I’m still waiting to give my wife her Christmas present! Thanks! Himiway!

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Court
4 years ago

Hi Eddie! I’m glad you’re enjoying your bike. Thanks for the feedback about their limited customer support and long wait times to delivery. I hope your Escape comes soon and you guys can enjoy riding together :D

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HIMIWAY
4 years ago

Hello Eddie! We are very sorry for this and apologize for the unpleasant shopping experience. We are actively solving the problem. Now the goods have been returned to the CA FedEx site. We are contacting the warehouse staff to deliver the bike for you again and will provide a new tracking number as soon as possible. Thank you very much for your understanding and patience.

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Court
4 years ago

Thanks for helping everyone here, HIMIWAY! That shows that you care, I hope your business is doing well and growing to adapt to some of the feedback :)

Eddie
4 years ago

Thanks! Court EBR: I like the Himiway Cruiser, it is a well built bike! Like I said. I ordered my second ebike, the Himiway “Escape,” on Oct. 27, 2020 for my wife’s Christmas present! Today it is Jan. 24, 2021, and I still don’t know when it is coming and it is going on 12 weeks, or a quarter of a year since I ordered it! I have every email that I wrote, and received from Himiway! They sent drafts to tell me, and supposably 81 of their other customers that were affected by this problem on how sorry they are bla!bla!bla! and we will be sending you another tracking number (# 2) in three days, because FedEx made a mistake on Himiway’s account! Really! Did Himiway pay for their shipping account bill with FedEx? This is amateur BS! I read many reviews before I purchased a ebike from Himiway! 98% of them were great. The company delivered my first Himiway Cruiser within 6-8 weeks just like they said! But that has changed! Everyday I get useless drafts of emails from different people in Himiway! Pretty much saying the same BS with a different name attached on it! All I want is the Ebike that I ordered from “HIMIWAY” 12 weeks ago, and counting, so I can give my wife her very late Christmas present! Thank you!

Curtis H
4 years ago

This bike is one of the best purchases I’ve ever made. Opened up a huge new world to me and has done wonders for my health! Do a group ride every Tuesday night, first night used 5 bars to complete the course, last night 5 weeks later used 1 bar. Incredible! Thank you Himiway for pushing me to do better each week. Customer service is awesome. Sent an email to Himiway cs, explained issue with gear not engaging in 7 and slipping out of 1st. Found out that I had a bent derailer hanger, bike shop said probably damaged in shipping. Told cs that the bike shop straightened the hanger, but it was weakened by the bend. 10 days later received a new hanger in the mail. So happy with the Customer service!

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Court
4 years ago

Hey, that’s an awesome ending. So glad that Himiway sent you the part and you were able to get things running smoothly. Thanks for sharing this update, Curtis :)

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Robert Daniel
4 years ago

The front axle has 2 sizes of bushings, how is the axle properly installed.

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HIMIWAY
4 years ago

Hello Robert, You can find the assembly introductions video on Youtube here.

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Charles e Tousignant
4 years ago

Court thanks for your excellent site and reviews of the Himiway bike, I was going to buy , but after reading all the bad news about the company I am going to buy another Rad. The delivery in the fall took much longer than expected cue to Covid,however the bike is great, the customer service is outstanding. The Rad Rover is great flat country bike and I need more gears to pull my overweight 72 year old body up the hilly terrain in my area. Thanks for your outstanding site .

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Himiway
4 years ago

Hello Charles, we try to make our customers’ online shopping experience easy and enjoyable. Currently, we have Himiway Cruiser in stock. Our ebikes have a large battery capacity and equipped with a powerful motor. Please feel free to email us some more information on what you’re looking for in an ebike. We will always be willing to solve your problem. Our email is proposal@himiwaybike.com

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Rick S
4 years ago

My customer service experience with Himiway has been outstanding. I left a message on a Saturday morning and received a call back by noon on Saturday. My issue was regarding a credit of $100 when you buy two bikes. I purchased the bikes at different times bit the honored the $100 back offer anyway. The next day, on a Sunday, they credited my credit card $100 and sent me an email letting me know they took care of it. Who does that on a Sunday? I owned Rad Rover for 5 days, returned it, and switched to Himiway. I couldn’t be happier with this company.

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Court
4 years ago

Hey, that’s great to hear Rick! I’ve seen them replying to lots of comments on here and it seems like they do care. Perhaps this was an area that needed more attention but is getting it now. Thanks for sharing your positive story, and congrats on the fast $100 credit :D

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Eddie
4 years ago

My height is 5’5”. Will I be able to fine a Himiway Cruiser for my height?

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Court
4 years ago

Hi Eddie! The bike might feel a bit large, mainly the height of the top tube. If you are comfortable riding normal bicycles and okay with the extra weight here, the bike is fairly balanced due to the large tires. I personally think that it could work, but a couple of companies now offer step-thru fat tire bikes that might be worth considering if you’re concerned (or plan to load up the rear rack and ride on terrain that’s not as flat and stable). Good luck, I’d love to hear back if you do go with the Himiway :)

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Eddie
4 years ago

Thank you for the quick response. I am planning on saving to buy a All-terrain Himiway Cruiser. I like the reviews.

Gary Taylor
4 years ago

I received my Himiway bike back in December 2020. I also thought this company was located in the U.S. But now I see they are in china (as I see that everything is). I have had problems with my pedal ongoing. There is a very annoying clicking sound in the pedaling. I have asked for a new set of pedals, however they informed me that the pedals are not in stock and they don’t know when they will be available. This bike is still under warranty and I wish they could just send me one set of new pedals. If anyone out there has a phone number I could get ahold of someone I would really appreciate it.

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Court
4 years ago

Hi Gary! Sorry to hear about your pedal making a clicking noise. I’ve experienced this before on some cheaper products, and it may be the bearings or something. Cheap pedals can sometimes crack or flex, and they just aren’t as secure or smooth as the nicer ones that I’ve tried. Thankfully, it’s not too expensive to replace pedals, and I’d recommend these ones from Wellgo for a great value/quality compromise :)

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Steve Bean
3 years ago

I got my Cruiser step thru in March. First of June it died. Wouldn’t turn on. Days of wrangling with horrible tech support led to backordered replacement parts. Finally arrived 24 days later, first of July. Replaced the screen. They had me send the unused controller to another customer but refused my deposit refund until THAT customer returned it. I had to call him directly to expedite that. Then Aug 18, the same thing happened. Won’t turn on. Support refused to send me replacement parts claiming they’d already done that. They don’t read emails explaining it’s a repeat problem. Finally promised to do so but gave me a bogus tracking number, claiming it is en route, but it’s not. THEN they failed to send the controller. Now claiming backorder. Owned the bike 6 months. Unusable for 6 weeks so far and no end in sight. If and when parts arrive, I am expected to completely rebuild the bike, replacing controller, wiring and display. They refuse to discuss a refund, replacement or a bike shop to make the repair. RUN RUN RUN as fast as you can. Worst bike/company ever. BTW, don’t bother calling the phone number, it’s fake. Yep, fake. There is NO U.S. presence whatsoever.

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Court
3 years ago

Wow, that sounds rough. I’m sorry to hear that the bike hasn’t been working out, and support has been a challenge. Thanks for sharing your experience here, Steve. I hope your next ebike works out better :/

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Stephen Bean
3 years ago

I need to get my money back on this one. I can’t just eat $1500. I wish somebody had warned me before I got into this. Besides the lack of a bike, the aggravation has been relentless. They only answer my emails at night and wake me up with their BS lies. I should filter them, but if I wait until our day time to answer, it will be another day’s delay.

Ruth
3 years ago

Do not expect anything from Himiway customer service! We ordered 2 Himiway step thru bikes March 8th 2021. They were a month behind the date we were told they’d be delivered. They finally arrived, we had a professional bike shop assemble the bikes. So far so good as we rode them 3 times. When we charged the battery the 4th time, a great arcing spark happened at the connector to the battery and smelled really bad and burnt. The battery no longer would charge.

We contacted Himiway and they said they would send a replacement and we had to send it back. They asked we pay $99 for the return of the battery and we thought that was really odd. Here is where everything went downhill. We were told to try a battery shop. No one would touch it. We sent it back and after 71 emails back and forth and MASSIVE lies, we still have no battery months later. We were promised a temporary battery and they never shipped just excuse after excuse. In conclusion, if you get a good bike, lucky you. If you need any help from HIMIWAY, you WILL BE treated horribly and very unprofessional. AVOID

  Reply
Court
3 years ago

Hi Ruth! I really like your name. Unfortunately, I dislike what you’ve had to go through with Himiway. That sounds very frustrating, and I appreciate you sharing here so others can consider the trade-offs for a cheaper bike vs. one that costs more but offers better customer service. This is part of the reason that I keep the comments open here, and on the EBR forums for people to share. I have heard numerous complaints about customer service from some companies, and it’s difficult. I hope you can find a better product and company next time, and that if your bike is working now it will stay working! Hang in there.

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david smith
3 years ago

I’m trying to figure out why Himiway wont fix my bike. I bought two, one cruiser and a step-thru. The cruiser in PAS 0 has complete motor shutdown, I believe that’s how it should be. But the step-thru, while in PAS 0, still has power to the motor. One would think the controller might be the problem. I asked for another one to fix the problem but they say controller is married to the bike, LOL, I would take any thoughts on this matter. Thanks, David

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Court
3 years ago

Hi David, perhaps the one of the models has a newer controller than the other. Sometimes companies have to adjust hardware throughout the season if one version is selling faster or the original part has been difficult to get. It’s odd that the bikes you have are the same except for the frame style, but the behavior is different. I’m not an expert, and I don’t have this ebike in front of me to tinker with, but maybe there’s a setting you could adjust using the LCD display? Many times you can reach this menu by holding up and down for several seconds or holding a menu button. You could also ask for some help on the Himiway forums to see if any other owners have ideas and suggestions.

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bruce
2 years ago

Sho works on Himiway motors?

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Court
2 years ago

Hi Bruce, I’m not sure who works on these or any ebike motors. Perhaps someone else will chime in with some feedback… or you contact Himiway directly and ask for replacement parts.

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Don
2 years ago

I purchased a new Zebra step-thru from Himiway of Montibello CA. 323-303-3115. Upon arrival the front forks were bent sideways. In other words, if you push this bike in a straight line, there are two tracks in the dirt. I received it on Friday 8/19/22 and today 8/26/22 Himiway still is refusing to refund my money. They want to send me a new set of forks and have me fix it. I suggest you purchase your bike from a more reputable company than Himiway. Do you know of a main, centralized Himiway office in the United States where I can send my new bent bike pictures so that I might get a refund. Himiway has already acknowledged that the bike is deformed beyond use. The new bike says 1 mile on it.

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Court
2 years ago

Hi Don, I believe that Himiway has an office at 4250 Shirley Ave, El Monte, CA 91731. That’s what their contact page says, and I think I visited once many years ago when doing some reviews :D

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Rusty J
2 years ago

I’ve read through most of the reviews, lots of negativity. Are there any positive reviews out there? Is EVERYONE having issues with Himiway? Nice to know as I am about to buy one.

Thanks

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Court
2 years ago

Hi Rusty! Maybe someone will see your comment and chime in with a positive review. Perhaps the majority of owners are happily and out riding, so they less vocal online. As someone who has reviewed a lot of ebikes, I can say that it will probably work fine, and be a lot of fun. In the off chance that a part is broken, or the battery doesn’t last as long, you may spend a disproportionate amount of time trying to get support and parts from certain companies that charge less and don’t invest in the same parts and support teams that others do. It’s part of what helps keep the price low. I wish you the best, and as someone who has only reviewed brand new Himiways (or seen them) I can say that I still had fun riding and many of the parts were shared and trustworthy on their own.

  Reply

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